20 Mar Women, Infants, and Competition
Dear Grocery Store,
I wanted to compliment all of the staff I interacted with today. I came in with two WIC checks specifying an exact amount of a particular baby formula (the type of formula, the size of the cans, the number of cans, and “must buy full quantity” was printed on the check), but the full quantity was not on the shelf. When I explained the situation to the person overseeing the self-checkout desk, she very kindly and immediately sought out a fellow employee to look in the back for more.
Second Employee returned, apologizing that there was nothing else in the back, so I stood there for a moment wondering what to do. First Employee soon reappeared to make sure Second Employee had found me, and when I said he had but the problem still remained, she led me to Co-Manager Three, who did not so much as blink before he offered to special order the quantity I needed.
I cannot tell you how pleased I am to be treated with such dignity and respect. I got emotional in the moment, and it brings tears to my eyes to think about it even now. I know from experience that the WIC folder can be a badge of shame for some, and I am so very grateful that it is not treated as such among your employees.
You see, earlier in the day I had taken the very same checks to Rival Grocery Store and encountered exactly the same problem. Their response to my dilemma was, in exactly these words: “You can either get fewer cans than are listed on the check (forfeiting however many cans were missing); or you can go somewhere else.” Special ordering did not cross their mind. I could dwell on being appalled at the implication that a baby should just do without, but I am too overwhelmed with relief that I took their advice to shop elsewhere.
You have earned this foster mother’s gratitude, respect, business, and loyalty.